1. Purpose and Scope​

This Shipping Policy applies to all orders shipped by Solace Goods (ROBERT TIPTON LLC), including standard products, returns, and exchanges. We prioritize safe, timely, and cost-effective delivery to ensure an exceptional customer experience.

2. Carrier Selection​

2.1 We partner with carriers holding valid certifications and complying with U.S. and international regulations.

2.2 Carriers are selected based on reliability, service quality, coverage, and cost-effectiveness (e.g., USPS, UPS, FedEx, DHL).

3. Shipping Methods​

3.1 Continental U.S.: Standard shipping via USPS, UPS, or FedEx.

3.2 Extended U.S. (Alaska, Hawaii, Puerto Rico) & Remote Areas: USPS Priority Mail or equivalent carriers.

3.3 Special Items​ (fragile, high-value, temperature-sensitive): Shipped via dedicated services with enhanced protection.

3.4 International: Carrier selected based on destination (costs calculated at checkout).

4. Shipping Timeframes​

4.1 Orders placed before 3:00 PM ET on business days ship same day (excludes pre-orders/custom items).

4.2 Weekend/holiday orders ship within 24 hours of the next business day.

4.3 Items with specific processing times (e.g., “Ships in 5–7 days”) follow the product page’s timeline.

Transit times vary by carrier and destination.

5. Shipping Fees​

5.1 Free Shipping: Orders over [Amount]​ to continental U.S. addresses.

5.2 Standard Fees: Orders under [Amount]​ incur a [Amount]​ shipping fee.

5.3 Remote U.S. Areas: Additional surcharges apply (displayed at checkout).

5.4 International: Costs calculated by destination/weight (visible pre-purchase).

6. Returns & Exchanges​

6.1 Company Error​ (damage/wrong item): We cover return shipping and replacement costs.

6.2 Customer-Initiated Returns: Return shipping is the customer’s responsibility; we cover reshipment for exchanges.

6.3 Refused/Undeliverable Shipments: Due to incorrect addresses provided by the customer, all associated costs are borne by the customer.

Items must be unused and in original packaging.

7. Risk of Loss & Ownership​

Ownership and risk of loss transfer to the customer upon delivery to the carrier.

8. Prohibited & Restricted Items​

We comply with U.S. and international regulations for restricted items (e.g., hazardous materials). Customers are responsible for ensuring orders adhere to their country’s laws.

9. Force Majeure​

We are not liable for delays caused by unforeseen events (natural disasters, pandemics, government actions, etc.).

10. Policy Updates​

Solace Goods reserves the right to update this policy. Revised versions take effect immediately upon posting on solacegoods.mom.

Contact Us​

Questions? Reach our support team at:

📧 support@solacegoods.mom

📞 +1 (937) 629-5519

📍 886 Elizabeth Ct, Virginia Beach, VA 23451